3/14/2024 0 Comments Fitness connection durham hoursBefore you sign the contract make sure you understand the cancellation policy, the services included and the total cost. Beware of signing up with a club that hasn’t opened yet. Working out at the club will also give you an opportunity to ask current members about the facility. Ask if the health club offers free visits so that you can see if the facility is a good fit for you. Make sure the club is clean and well kept, and look for friendly and knowledgeable staff. Make sure the equipment you want to use will be available when you’ll want to use it. Take a tour of each club during the hours when you’re most likely to exercise. Have a clear idea of what you can afford to pay and stick to your budget. Be sure to shop around for the best value, which may not always be the least expensive club. Keep in mind that some clubs with low monthly fees require long membership periods. The North Carolina Department of Justice offers the following tips for consumers searching for a gym: “OK, yeah – my fingers crossed,” Violand said after he was told about Barnes’ response.Ĭrossing his fingers must have worked Fitness Connection credited Violand's account the next day. He returned to say Violand should receive his refund "any time." When told that Violand had not received the refund, Barnes walked to the back, saying he would contact the corporate office. Many of the BBB complaints involve billing.īyron Barnes, director at the RTP location, told 5 On Your Side that Violand's refund "was taken care of" and that he got it. The gym has mixed reviews online and an F rating with the Better Business Bureau. "I did that, and they told me they had no record of a cancellation being submitted,” Violand said.Īfter more back-and-forth and tracking down the information they already had, he was told the cancellation notice had arrived but was under “executive review."ĥ On Your Side has received multiple complaints against Fitness Connection, which has several locations. When he didn't get it, he went back to the gym and was told to call customer service. Per the agreement, Violand expected his $350 back within 30 days. “They said they needed it to find the initial copy of my contract." "Before giving them that, I took photographs of both so I would have some type of evidence that I submitted it," he said. Following company policy, he submitted a letter requesting the cancellation and handed over his contract. Violand decided to cancel his personal training sessions at Fitness Connection in Research Triangle Park in April. "I would just like the money that I'm entitled to back," he said. For Brad Violand of Durham, it became a hassle.
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